1. Telephone Board – 530
2. Reception – 521 / 522
3. Administrator – Operations - 500
4. Administrator – Head Medical Services - 102
5. Social work department – 513
6. Billing – 519 / 531
7. Laboratory Services – 525 / 526 / 528 / 529
8. Security services – 532
9. Helpline – 533
10. Linac Center – 535
11. Maintenance department – 536
12. Canteen – 409

At Bio we respect your rights as a patient. The patient relations representative at the hospital is a main resource for people who have concerns about their treatment at BIO and for departments working to improve patient satisfaction with their services. The patient relations representative personally responds to patient concerns, recommends administrative or other changes to fix problems, and tracks trends in patient satisfaction.

As a patient you have the right to:

1. Receive treatment without discrimination as to race, color, religion, sex, national origin, disability, sexual orientation, or source of payment.
2. Receive considerate and respectful care in a clean and safe environment free of unnecessary restraints.
3. Receive emergency care if you need it.
4. Be informed of the name and position of the doctor who will be in charge of your care in the hospital
5. Know the names, positions, and functions of any hospital staff involved in your care in the hospital and refuse their treatment, examination, or observation
6. Receive complete information about your diagnosis, treatment, and prognosis
7. Receive all the information you need to give informed consent for any proposed procedure or treatment. This information shall include the possible risks and benefits of the procedure or treatment.
8. Receive all the information you need to give informed consent for an order not to resuscitate. You also have the right to designate an individual to give this consent for you if you are too ill to do so.
9. Refuse treatment and be told what effect this may have on your health.
10. Refuse to take part in research. In deciding whether or not to participate, you have the right to a full explanation
11. Privacy while in the hospital and confidentiality of all information and records regarding your care
12. Participate in all decisions about your treatment and discharge from the hospital. The hospital must provide you with a written discharge plan and written description of how you can appeal your discharge
13. Review your medical record without charge and obtain a copy of your medical record for which the hospital can charge a reasonable fee. You cannot be denied a copy solely because you cannot afford to pay
14. Receive an itemized bill and explanation of all charges
15. Complain without fear of reprisals about the care and services you are receiving and to have the hospital respond to you, and if you request it, a written response.
16. Authorize those family members and other adults who will be given priority to visit consistent with your ability to receive visitors.

If you have any questions regarding your rights or responsibilities as a patient of BIO, please contact a Patient Representative at 533.

1. Provide accurate and complete information about your past illnesses, hospitalizations, medications, and other matters related to your health.
2. Tell your physician or nurse if you do not understand your treatment.
3. Inform your physician or nurse if there is a change in your condition or if problems arise during your treatment.
4. Provide accurate information related to insurance or other sources of payment. Patients are responsible for assuring prompt payment of their bills. Tell us if you are having financial problems so that we may assist you in a timely manner.
5. Understand that it may become necessary to transfer you to another bed within the hospital.
6. Be courteous and considerate of other patients and of hospital staff. Patients are expected to assist in maintaining a quiet environment and to be respectful of hospital property.
7. Honor our No Smoking policy.
8. Observe our visiting hours and inform your visitors of our policy.
9. Honor our check-out time on the day you are discharged.